Terms & Conditions:
Your order and our confirmation of the order are considered a contractual agreement between us for the sale of any Kristina Ann Cakes products. Please check that all details are correct, and that you understand the full Terms and Conditions before placing your order. Once your order has been received and confirmed, a contract shall come into existence between us and you will henceforth be bound by these Terms and Conditions. The order is an offer by you to enter into a binding contract, which Kristina Ann Cakes is free to accept or decline at our absolute discretion.
If placing an order significantly in advance of your requested date, a 25% deposit is required to secure your order. The remaining balance is due 4 weeks prior to the event. Of course, you are more than welcome to pay the full amount upfront. See FAQs for wedding details.
PRICE + PAYMENT
When placing an order within the month of your requested date, payment in full is required no less than 7 days prior to event date—unless otherwise agreed in writing by us. Your booking is not confirmed until full payment is received.
Where the required date for your order is less than 5 business days away, a rush fee may be incurred.
PICKUP/LATE PICKUP FEE
Pickup is available from Kristina Ann Cakes' kitchen, by appointment only. Please be respectful of my family's time and arrive punctually to your scheduled pickup appointment. If you suspect you will arrive late, even by 10 minutes, please call 208-576-4933.
Nuts, gluten, dairy, etc. are present in Kristina Ann Cakes' kitchen, so we cannot guarantee that our products are allergen free.
LOSS OR DAMAGES
All goods are packaged with care and attention, and we cannot be held responsible for products lost or damaged after they have left Kristina Ann Cakes' premises. Once they have traveled beyond Kristina Ann Cakes' doorframe, responsibility as a seller ceases to exist and this warranty does not apply to any defect in the products provided arising from damage, accident, negligence by you or any act of a third party, failure to follow instructions, or any alteration you carry out.
CHANGES TO ORDER
Any major changes to your order less than two full weeks before the required delivery date may incur a fee of $25 for reworking of design and/or loss of work already completed on the order.
CHANGE OF DATE
If you need to reschedule your order and still require the services of Kristina Ann Cakes, your original deposit is transferable for 10 full weeks prior to your original required date, and can be put towards the booking of a new date should it be available for booking with Kristina Ann Cakes. After this allocated period of time, your deposit is no longer transferable and will become forfeit.
CANCELLATIONS AND REFUNDS
A full refund will be issued for any cancellation made formally in writing more than 12 full weeks prior to your required delivery date. If for any reason you wish to cancel your order after this period, we will offer a full refund less the initial 25% deposit paid. However, cancellations made within 14 days are neither refundable nor transferable. In the unlikely event that we are unable to complete your order due to personal circumstance or otherwise, we will offer you a full refund. As Kristina Ann Cakes are food products, we are unable to issue a refund once your order has been completed.